Delinquent Policy
Penngrove Kenwood Water Company (PKWC) bills are due and payable upon the date of presentation. Bills are rendered monthly, and will be considered past due (delinquent) if not paid within 19 days from the date of mailing. Late fees will be assessed if payments are not received by the 24th of each month. Bills are sent out no later than the 1st of every month.
PKWC will allow every residential customer a total of 79 days from the date of mailing its bill, to make full payment of the bill prior to discontinuance of service. To discuss a delinquent account, call 707-539-6397. Payment arrangements are possible, so call early if you are unable to pay your bill on time.
Once services are discontinued for nonpayment, only a full payment for the delinquent balance will be accepted to restore services. PKWC may require a deposit amount of twice the average monthly or bimonthly bill to be rendered to re-establish credit for a customer whose service has been discontinued for nonpayment in accordance to Rule No. 7 .
Disconnection of Residential Water Service For Non-Payment
PKWC Disconnection of Residential Water Service for Non-payment policy has been established to comply with Senate Bill 998 (SB 998) also known as the Water Shut Off Protection Act.
The SB 998 was signed into law by Governor Jerry Brown on September 28, 2018 (California Health and Safety Code Sections 116900, et seq.) and requires specific policy information, applying to residential customers only, to be posted in multiple languages. The PKWC has the following translations below available in a pdf downloadable form:
- English
- Spanish
- Chinese
- Tagalog
- Korean
- Vietnamese
For any questions regarding the policy below, please contact customer support at (707)-539-6397 between the hours of 10:00 AM to 4:00 PM, Monday through Friday.
